Skip the Line and Have Your Order Waiting
You already know what you want, or you have a pretty good idea, and the last thing you want is to spend part of your day standing around. Online ordering with in-store pickup at SoulFlora solves that. You browse the menu at your own pace, build your cart from your couch or your car, and walk into the store to grab a bag that is already packed and waiting with your name on it.
This service is built for the way people actually live. Some days you have five minutes between errands. Other days you want time to read every product description and compare strains without feeling rushed. Online ordering gives you both options. At SoulFlora, we make cannabis approachable, personal, and enjoyable, and that philosophy carries straight through to how you place and collect an order. The goal is simple—get you a great product with as little friction as possible.
How the Ordering Process Works From Start to Finish
The process is short, and every stage is designed to keep you informed. Whether you are a curious first-timer or a seasoned enthusiast, you move through the same clear steps and never have to guess what happens next.
- Browse and build your cart: Shop the full menu online or walk up to the kiosk inside the store. Our menu is carefully curated to feature high-quality, trusted products, so you are choosing from items we stand behind.
- Place your order: Submit your selection online or at the in-store kiosk. You can order anytime during business hours and pre-order up to 24 hours in advance.
- Get your confirmation: As soon as an order is placed, our system sends a dynamic email notifying you, and updates can also arrive by text. You always know your order was received.
- Watch for status updates: You receive messages as your order moves through the process, so there is no wondering whether it is ready.
- Pick up in store: Head to the register inside the shop, verify your ID, pay, and you are on your way.
Because the system handles notifications automatically, you are never left refreshing a screen or calling to check on things. The updates come to you. That keeps the experience relaxed, which fits the laid-back vibe our friendly team works hard to create.
Timing Your Order Around Our Hours
We are open until 9pm every day. If you want same-day pickup, you can place an order right up until 8:59pm. That late cutoff means you can still get what you need after work, after dinner, or after a long day when a quick stop is all you have energy for.
Planning ahead instead? You can pre-order up to 24 hours in advance. This is handy when you know your schedule is tight the next day, or when you want to lock in a specific product before it moves. Either way, the order sits ready for you at the register, and you decide exactly when to come collect it within our open hours.
Checkout, Payment, and ID Requirements
Checkout happens at the register in store, and there are a couple of things worth knowing before you arrive so everything goes smoothly. A valid ID is required on entry to the dispensary and again when you pay for your order. You do not need to verify ID when you place an order online—that step is handled in person, right at pickup.
We want payment to be easy, so we accept several methods and keep options open at the counter.
- Aeropay: A convenient digital payment option.
- Dutchie Pay: Linked payment for a quick checkout.
- Cash: Always welcome at the register.
- Debit terminal: Available with a $3.50 charge.
- In-store ATM: On site if you prefer to withdraw cash.
Please note that we do not accept credit cards. Having your ID and your preferred payment method ready keeps your pickup fast, which is the whole point of ordering ahead in the first place.
If Something Is Not Right
We are customer-obsessed, and we mean that. We pride ourselves on the best customer service not just for cannabis but in any industry. If there is ever an issue with a product, or you are simply not happy with your purchase, we will refund or exchange it as needed. We go above and beyond for our customers and prioritize community, and that commitment does not end once you leave the register.
Our aim is for every order, online or in person, to leave you glad you chose SoulFlora. If it does not, we want to make it right.
More Than a Pickup Counter
SoulFlora was inspired by the idea that cannabis can be more than just a product—it can be an experience. Online ordering and in-store pickup make a visit efficient, but we hope you will still take a moment to look around when you come in. From the moment you walk in, the atmosphere is meant to feel welcoming, curious, and full of discovery.
We host regular events that blend art, music, education, and culture, so a quick pickup can easily turn into something more. We are not just a dispensary—we are a destination. Order online, pick up at the register, and whether you stay a minute or an afternoon, we hope you leave feeling a little more like yourself every time. Find Your Self.